Privacy Policy

This privacy notice explains how Synergy House, operated by B&A Synergy LTD, handles personal information when you visit our website, contact us or place an order.

Information we collect

We may collect contact and delivery details, order information, communications with us, device and website usage information, and limited payment information processed securely by our payment providers.

How we use information

We use personal information to process and deliver orders, provide customer support, prevent fraud, improve the store, meet legal obligations and send marketing communications where you have chosen to receive them.

Who receives information

Information may be shared only where necessary with service providers involved in operating the store, including Shopify, payment processors, delivery carriers, fulfilment partners, analytics providers and professional advisers. We do not sell your personal information.

Cookies

Our website uses essential cookies and may use optional analytics or marketing cookies according to your choices. You can manage available preferences through the cookie banner or your browser settings.

Retention and security

We retain information only for as long as reasonably necessary for the purposes described above, including legal, tax, accounting and dispute-resolution requirements. Appropriate safeguards are used to protect personal information.

Your rights

Depending on applicable law, you may have rights to access, correct, delete or restrict the use of your information, object to certain processing, or withdraw consent. To make a privacy request, email support@synergyhouse.co.uk.

Contact

For privacy questions, contact B&A Synergy LTD trading as Synergy House at support@synergyhouse.co.uk.