Frequently Asked Questions

We currently deliver to addresses within the United Kingdom.

Orders require processing before dispatch. Available delivery services and estimates are shown at checkout. Carrier delays and busy periods can occasionally affect estimated dates.

When tracking is available, it is sent to the email address used at checkout. Please also check your spam or junk folder.

Synergy House is your retailer and remains responsible for customer support. Selected products may be dispatched directly by our UK-based supply partners, allowing availability to remain synchronised.

Email support@synergyhouse.co.uk as soon as possible. We will try to help, but an order cannot always be changed or cancelled once fulfilment has started.

Synergy House brings together curated collections across style, home, accessories and everyday living. Our first edit focuses on distinctive jewellery, with additional categories introduced as the store grows.

Details vary by product and are displayed on the individual product page. Always check that information before ordering, especially where size, material or care requirements matter.

Availability is synchronised with our supply partners. A sold-out item cannot be purchased until stock returns. Check the product page again later for restocks.

You may request a return for an eligible item within 30 days of receiving it. The item must be unused, unworn where applicable, and returned in its original condition and packaging. Contact us before sending anything back.

Certain sealed or hygiene-sensitive products may be non-returnable after opening unless faulty. Product-specific exclusions will be stated where applicable. This does not affect your statutory rights.

Email support@synergyhouse.co.uk promptly with your order number and clear photographs of the item and packaging. We will review the issue and explain the available resolution.

No. You can check out without creating an account. An optional customer account makes it easier to view your order information.