DELIVERY & AFTERCARE
Shipping & Returns
Clear information from checkout to delivery—and what happens if you need to return something.
Everything you need to know about receiving or returning a Synergy House order.
UK delivery
We currently deliver to addresses within the United Kingdom. Synergy House is your retailer, while selected products may be dispatched directly by our UK-based supply partners.
Orders require processing before dispatch. Available delivery services and prices are shown during checkout, and tracking is sent to the email address used for the order once it becomes available.
Delivery dates are estimates rather than guarantees. Busy periods, severe weather, address problems and carrier delays can occasionally affect arrival times.
Tracking your order
Use the tracking link in your dispatch email for the latest carrier update. If tracking has not moved for an unusual length of time, contact support@synergyhouse.co.uk with your order number.
Changing or cancelling an order
Contact us as soon as possible if you need to change or cancel an order. We will try to help, but changes may not be possible after fulfilment has started.
Returns
You may request a return for an eligible item within 30 days of receiving it. Contact us before sending anything back so we can confirm eligibility and provide the correct return instructions.
Returned items must be unused, unworn where applicable, and in their original condition and packaging. Certain sealed or hygiene-sensitive products may be non-returnable after opening unless faulty. This does not affect your statutory rights.
Return postage
Unless an item is faulty, incorrect or the law requires otherwise, the customer is responsible for return postage. We recommend using a tracked service, as returned items remain your responsibility until received.
Damaged, faulty or incorrect items
Contact us promptly with your order number and clear photographs of the item and packaging. Do not dispose of the item or send it back before receiving instructions from us.
Refunds
Approved refunds are issued to the original payment method after the returned item has been received and inspected. Your bank or payment provider may need additional time to display the funds.
For further help, visit our Frequently Asked Questions or contact page.