Refund Policy

We want every Synergy House order to arrive as expected. This policy explains how returns, faults and refunds are handled.

Return window

You may request a return for an eligible item within 30 days of receiving it. Email support@synergyhouse.co.uk before returning anything so we can confirm eligibility and provide the correct instructions.

Return condition

Items must be unused, unworn where applicable, and returned with their original packaging, accessories and labels. You are responsible for taking reasonable care of an item while it is in your possession.

Exceptions

Certain customised, perishable, sealed or hygiene-sensitive goods may not be returnable after opening unless they are faulty. Any product-specific exception will be stated where applicable. Your statutory rights are not affected.

Return postage

Unless an item is faulty, incorrect or the law requires otherwise, the customer is responsible for return postage. Use a tracked service and keep proof of posting.

Faulty, damaged or incorrect items

Contact us promptly with your order number and clear photographs of the item and packaging. We will review the issue and provide the appropriate replacement, repair, refund or other remedy required by law.

Refunds

Approved refunds are returned to the original payment method. After we issue a refund, your bank or payment provider may need additional time to display the funds.

Cancellations

If you need to cancel an order, contact us as soon as possible. We will try to help, but cancellation may not be possible once fulfilment has started. Applicable statutory cancellation rights remain unaffected.